Reynolds Counselling and Wellness is owned and operated by Jessica Reynolds, who is the data controller responsible for your personal data. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website or make contact regarding counselling or wellbeing services.

Reynolds Counselling and Wellness is committed to protecting your privacy and handling personal data with care, respect, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Website Use

When you visit this website, limited information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

This information is used only for website functionality, security, and anonymous statistical analysis. It does not identify you personally.

Enquiries and Contact

If you contact Reynolds Counselling and Wellness via the website, email, or booking forms, the following personal data may be collected:

• Name

• Email address

• Telephone number

• Information you choose to share in your enquiry

Counselling and Energy Healing Services

If you go on to engage in counselling or energy healing services, additional personal data may be collected, including information relating to mental health and wellbeing. This information is classed as special category data under UK GDPR.

Details of how therapeutic information is handled will be explained separately in the Confidentiality Policy.

Lawful Basis for Processing

Personal data is processed lawfully under the following bases:

• Consent – where you have given clear permission

• Contractual necessity – to provide agreed services

• Legitimate interests – to maintain safe and ethical practice

Special category data is processed in accordance with Article 9 of UK GDPR for the provision of health and wellbeing services.

How Personal Data Is Used

Personal data is used only where necessary and may be used to:

• Respond to enquiries

• Arrange and manage appointments

• Provide counselling or energy healing services

• Maintain professional and ethical records

• Ensure website security and functionality

Personal data is never sold or used for marketing purposes.

Client Records, Notes, and Storage

Client records may include session notes, assessments, contracts, and correspondence that forms part of the therapeutic record.

All client records are stored securely in digital format using password-protected and encrypted systems. Any paper records are scanned and uploaded to secure digital storage and are then securely destroyed.

Access to client notes is strictly limited to the practitioner.

Where email communication is used, care is taken to minimise the sharing of sensitive information. Emails containing personal data are retained only for as long as necessary and deleted once relevant information has been securely recorded. Clients are encouraged to limit the inclusion of highly sensitive information in email communication where possible.

Data Retention

Personal data is retained only for as long as necessary and in line with ethical, legal, and insurance requirements:

• Adult client records and notes are retained for 7 years following the end of therapy

• Enquiries that do not proceed to therapy are retained for up to 12 months

Once data is no longer required, it is securely deleted or destroyed.

Reynolds Counselling and Wellness does not store or process clients’ bank card details or full payment information directly. All payments are processed securely via Stripe, a third-party payment provider. When you make a payment, your payment details are collected and processed by Stripe in accordance with their own Privacy Policy and security standards. Reynolds Counselling and Wellness only has access to limited payment-related information, such as confirmation of payment, transaction reference numbers, dates, and amounts, for accounting and record-keeping purposes.

Stripe is responsible for the secure handling, storage, and protection of all payment details. You can view Stripe’s Privacy Policy at: https://stripe.com/privacy

Data Sharing

Personal data is not shared with third parties except where necessary, such as:

• Secure payment processing providers (e.g. Stripe)

• Website or booking systems used to manage enquiries

• Legal or regulatory requirements

Reynolds Counselling and Wellness does not store full payment card details.

Cookies

This website uses essential cookies to ensure basic functionality and performance. Where non-essential cookies are used, consent will be requested in accordance with data protection law.

Your Rights

Under UK GDPR, you have the right to:

• Be informed about how your data is used

• Access the personal data held about you

• Request correction of inaccurate data

• Request erasure of data (where applicable)

• Restrict processing

• Object to processing

• Request data portability

Requests can be made using our contact details.

Data Protection and Complaints

If you have concerns about how your personal data is handled, you are encouraged to contact Reynolds Counselling and Wellness in the first instance so that concerns can be addressed.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Links to Other Websites

This website may contain links to external websites. Reynolds Counselling and Wellness is not responsible for the privacy practices or content of those sites. You are encouraged to review the privacy policies of any external websites you visit.

Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact: @outlook.com

Privacy Policy