These Terms and Conditions apply to all services provided by Reynolds Counselling and Wellness. By booking or attending a session, you agree to the terms outlined below.

1. Services Offered

Reynolds Counselling and Wellness offers:

• Counselling (face-to-face and online).

• Energy Healing (face-to-face, offered as a separate, optional service).

These services are distinct and are governed by different booking and cancellation arrangements, as outlined below.

2. Counselling Sessions

2.1 Introductory Call

If you are new to counselling with me, a free 15-minute introductory call is required before booking your first counselling session. This call is an opportunity to briefly discuss what you are seeking, ask questions, and explore whether the support offered is the right fit. This call is not a counselling session.

2.2 Session Length

Counselling sessions are 50 minutes in duration unless otherwise agreed.

3. Energy Healing Sessions

Energy healing sessions are offered on an ad-hoc basis due to room availability and are booked via enquiry rather than automatic booking. Sessions are 90 minutes in duration unless otherwise stated.

4. Fees and Payment

4.1 General

Fees for services are provided separately and may be reviewed periodically.

4.2 Payment Timing

Payment for all sessions is required in advance.

Counselling

Payment must be received no later than 72 hours before the scheduled session, in line with the cancellation policy.

If payment is not received within this timeframe, the session will be automatically cancelled and will need to be rescheduled. This cancellation will be free of charge.

In rare and unforeseen circumstances, where cancellation occurs within the 72-hour period, only the room hire fee may be charged. This is considered on an individual basis and cannot be promised or guaranteed.

Energy Healing

No payment is taken until the session has been confirmed. Once confirmed, payment must be received at least 8 days before the scheduled session.

If payment is not received within this timeframe, the session will be automatically cancelled and will need to be rescheduled. This cancellation will be free of charge.

All payments are processed securely via Stripe. Reynolds Counselling and Wellness does not store payment or bank card details.

5. Cancellation Policy

5.1 Counselling Sessions

A minimum of 72 hours’ notice is required to cancel or reschedule a counselling session.

• Cancellations made with less than 72 hours’ notice will be charged.

• In rare and unforeseen circumstances, only the room hire fee may be charged. This is assessed on an individual basis and cannot be guaranteed.

5.2 Energy Healing Sessions

• You may cancel or reschedule up to 8 days before your appointment with no charge.

• If cancelled or rescheduled within 7 days, the room hire fee will be charged.

• If you reschedule within this 7-day period, a new room hire fee will also apply.

• Cancellations made within 48 hours of the session are charged at the full session rate.

6. Late Arrival and Missed Sessions

If you arrive more than 10 minutes late, the session will need to be cancelled or rescheduled due to room availability.

• Sessions will end at the originally scheduled time regardless of late arrival.

• Missed sessions or late arrivals are chargeable in line with the cancellation policy.

7. Attendance, Health and Safety

If either you or I develop symptoms of a contagious illness (e.g. sickness, flu, COVID-19), the session should not take place in person.

Where possible, sessions may be offered remotely. The cancellation policy still applies.

You must attend sessions free from the influence of alcohol or non-prescribed drugs. If this is not the case, the session will end immediately and be charged in full.

8. Communication

For urgent matters, please email @outlook.com.

Responses may be slower outside of working hours, weekends, or bank holidays.

9. Confidentiality

All sessions are confidential within the limits of the law and professional practice.

Information may be disclosed without consent only where there is:

• A risk of serious harm to yourself or others.

• Concerns about abuse of a child or vulnerable adult.

• A legal requirement or court order.

• Money laundering.

• Terrorism-related activities.

Further details are outlined in the Confidentiality Policy.

10. Records and Data Protection

Brief client notes are kept in accordance with professional and legal requirements and stored securely in digital form. Any paper records are scanned and uploaded to a secure system, after which paper copies are destroyed.

Client records are retained for 7 years after the end of therapy, in line with UK professional guidance.

Payment data is processed securely by Stripe and is subject to Stripe’s own privacy and security policies.

Further details are outlined in the Privacy Policy.

11. Professional Standards

I am a Registered Member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with the BACP Ethical Framework. I attend regular clinical supervision and engage in ongoing Continuing Professional Development (CPD).

12. Ending Counselling

You are not required to commit to a set number of sessions. However, where possible, I encourage planning for an ending session to allow for reflection and appropriate closure. There is no pressure to do so.

13. Amendments

These Terms and Conditions may be updated from time to time. The most current version will always be available on the website.

Terms and Conditions